We have received your request.
Thank you so much for your interest in our practice!
Due to the large number of client inquiries we receive, we also wanted to quickly outline our intake process while you’re waiting.
QUICK TIPS
Our fancy HIPAA filter can hit Gmail the wrong way. If your email has a spam filter, go ahead and add our practice email to your preferred senders list or create a Gmail filter for “never send to spam”.
Please allow for these two emails:
yourprovider@simplepractice.com
We use a HIPAA-secure connector called LuxSci for email that is strong and often includes authentications that your spam filter won’t like.
Your practice reminders come from our EHR, Simple Practice, and should go through.
Follow a few of our tips on creating a great online therapy experience
For your sessions we would recommend:
Wearing headphones. This is absolutely critical for your privacy and confidentiality but also it reduces feedback and echoing when we talk. We would also recommend that you have a pair of USB or jack microphones in addition to Bluetooth in case there are issues.
Closing down all open windows on your computer. Multi-tasking at that level is a myth.
Putting your phone away. If you feel that you can’t do this for work, let’s discuss some options on how to manage.
Using the largest monitor you can. Larger monitors allow you to see facial expressions better. Using mobile phones and iPad do impact communication and aren’t recommended.
However, we 100% understand that you’re trying to fit this into an already busy schedule, and life happens, so we will roll how we have to roll to help. However, please discuss with your psychologist, so you can troubleshoot how to take this time and make it count for you! Yes, doing something for YOU for a change! No kids, coworkers, phone, or distractions. Whoa . . .
OUR INTAKE PROCESS
Shortly after your online form is received, our clinical team will review your information.
If you did NOT specify a provider, we will review your information to determine if your current concerns are a good fit for our practice and any of our providers who are accepting new clients.
If you DID specify a certain provider, we will review your information and confirm that your provider thinks that you would be a good fit and has your chosen availability.
NOTE: Please check out our “Current Provider Updates” section below for more information on provider availability.
Within 1-2 business days, our Client Care Coordinator will respond to you either way.
If your chosen provider is out of the office, there may be a delay. Please contact our office at 704-444-0087 or email Kristin at hello@momentumpsychology.com with any questions or concerns.
If your issues ARE NOT the best fit for any of our providers and/or the provider you’ve selected, we will assist you with other resources to the best of our ability.
You can email our Client Care Coordinator, Kristin, at hello@momentumpsychology.com for our current national referral resources list. (If you are local to the Charlotte metro area and looking for in-person or face-to-face resources, please request that list). If nothing is working let Kristin know and she’ll get in touch with Dr. Newman who will try to find a resource for you!
If your issues ARE a good fit:
And your provider IS accepting new clients – YAY!!
You will be asked to complete all intake paperwork through our portal. This is a required step. Because we are exclusively online, a credit, debit, or HSA card must be on file before your intake appointment. If you don’t complete your paperwork at least 72 hours prior to your intake, under the current federal requirements of the No Surprises Act, we may have to cancel your appointment.
But your chosen provider has a waitlist:
You will be asked whether you would like to remain on the waitlist or choose another provider or other resource. Please note that we will not update you on your status on the waitlist until you’re within the last few people next on the list. Many variables impact a person’s length of treatment, so it is very difficult to estimate how long it will take you to be contacted. If you have questions while you are on the waitlist though, please email Kristin at hello@momentumpsychology.com.
WHILE YOU’RE WAITING
Please check out some of our resources:
Our Investment FAQ answers all of your questions about rates, fees, and payments
Our General FAQ answers all of your other questions about scheduling, appointments, and therapy and assessment services
Current self-empowered recommendations on books, apps, products, videos, and Ted Talks
Our blog articles
Press for our providers
CURRENT PROVIDER UPDATES
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Dr. Newman is the only provider who is running a waitlist at this time.
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At this time, none of our providers are accepting new child or teen clients. We expect to be adding new providers with this availability soon!
EMERGENCY INFORMATION
We do not provide emergency or crisis services. If you or someone you care about is in crisis, we can’t provide any clinical or related recommendations. We can provide the following information, which we hope is helpful.
If you or someone you care about is in crisis:
Call 911 or go to your nearest emergency room.
Most cities have one or more emergency rooms that specialize in behavioral health; however, in the end, it’s most important to get you or your loved one there.
If you are transporting someone and concerned about safety, many cities have a mobile crisis unit. You can ask about this when you call 911.
If it’s not urgent and you need assistance:
Contact the National Suicide Hotline.
If you’re not sure how serious it is, please contact them. They provide 24/7, free, and confidential support for people in distress. They can help you figure out what you need to do next and will provide additional prevention and crisis resources.
1) Call 988. All you need to do is dial those three numbers to be connected with free and confidential support.
2) Chat with the Lifeline. Click here for access to Lifeline Chat.
OTHER SERVICES AT MOMENTUM PSYCHOLOGY
As an online or virtual therapy practice, our mission is to offer a variety of online therapy services to help you focus on your needs. We take the stress out of getting the treatment you deserve with our flexible, convenient, and easy-to-use therapy and assessment services. We offer online therapy in several states including North Carolina, Alabama, Colorado, Washington DC, Georgia, Maryland, Ohio, Pennsylvania, Tennesee, Texas, Virginia, and Utah, and all PSYPACT states, and we new states added to our list on a regular basis.
We specialize in working with high-performing professionals, executives, lawyers, entrepreneurs, physicians and other healthcare professionals, creatives, athletes, and students (college, graduate, and professional programs). We will soon be offering for high-achieving teens who want and are a good fit for online or virtual therapy. Our therapists are all doctoral-level psychologists. Depending on the therapist you see, we can offer help with stress and burnout, anxiety, trauma and PTSD, ADHD, and depression as well as vicarious trauma, life transitions, and relationship problems. Learn more about the cost of online therapy on our investment page. Getting the best therapist for your needs no matter where you live and being able to fit it into your busy schedule might be the secret. Online therapy may be the answer you’ve been looking for!
We use evidence-based treatment methods including ACT, DBT, RO-DBT, CBT, ERP, and trauma-informed therapies.
Please contact our office and request an appointment to hear about the many ways we can help you thrive and be successful in work and life, and hopefully all the way around.
FREE RESOURCES
Please subscribe to our email list for updates on psychology and wellness topics, events, workshops, and blog updates.
Please visit our blog which offers mental health information on relevant topics. We have also curated recommendations on books, apps, videos and Ted Talks, and some products to help you thrive. You can also check out some of our podcast interviews and article interviews here.
If you are interested in high-performance habits and behavior change, check out our founder’s executive coaching page and podcast called Mastering Momentum!